1. Overview
[Legal company name] ("PDFWise," "we," "us," or "our") provides the PDFWise application and website (collectively, the "Service"), an AI-powered PDF toolkit for scanning, merging, splitting, compressing, converting, extracting text (OCR), chatting with documents, and protecting files. This Privacy Policy explains what information we collect, how we use it, and the choices you have, in compliance with the Google Play Developer Program Policies, Apple App Store Review Guidelines, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the Children's Online Privacy Protection Act (COPPA).
2. Information We Collect
Information you provide
- Account information: name, email address, and password (or sign-in via Google/Apple), when you create an account.
- Early-access signup: email address submitted through our early-access form.
- Contact form submissions: name, email address, and message content.
- Support requests: any information you include when contacting support.
Information collected automatically
- Device information: device model, operating system, unique device identifiers, and mobile network information.
- Usage data: features used, actions taken, crash logs, and diagnostic data.
- Advertising identifiers: Android Advertising ID (AAID) or Apple's Identifier for Advertisers (IDFA), collected only with your consent where required (e.g., App Tracking Transparency on iOS).
- Log data: IP address, browser type, and access timestamps when you use our website.
3. How We Use Information
- Provide, operate, and maintain the Service and the specific tool you request.
- Create and manage your account, including the early-access list.
- Respond to contact form and support inquiries.
- Send transactional emails (confirmations, product updates you opt into).
- Monitor and improve performance, fix bugs, and prevent fraud or abuse.
- Serve and measure advertising, where applicable, as described in Section 5.
- Comply with legal obligations.
4. Your Documents & Files
Files you upload, scan, or process (PDFs, images, and any extracted text) are used solely to perform the action you request — such as merging, compressing, converting, running OCR, or answering questions via "Chat with Documents." Uploaded files are processed on our secure servers and automatically deleted [e.g., within 24 hours] after processing unless you explicitly choose to save them to your account. We do not use the content of your documents to train AI models, and we do not sell document content to third parties.
5. Advertising & Google AdMob
Our mobile app may display ads served by Google AdMob and its advertising partners. AdMob may collect and use data — including your advertising identifier (AAID/IDFA), IP address, device information, and app usage — to serve ads, including personalized ads, and to measure ad performance. You can learn more about how Google uses this data at policies.google.com/technologies/partner-sites and manage ad personalization at adssettings.google.com.
- iOS: where required, we request permission via Apple's App Tracking Transparency framework before accessing the IDFA for advertising purposes.
- Android: you can opt out of interest-based ads or reset your Advertising ID in your device's Google Settings.
- Non-personalized ads: where you decline consent, we request non-personalized ads from AdMob instead.
6. Third-Party Services
We use the following categories of third-party service providers, each bound by their own privacy terms:
- Cloud hosting & storage: [e.g., AWS / Google Cloud], for processing and temporarily storing files.
- Analytics: [e.g., Google Analytics / Firebase Analytics], for understanding app usage.
- Crash reporting: [e.g., Firebase Crashlytics].
- Advertising: Google AdMob and its ad network partners, as described above.
- Email delivery: Google Workspace / Gmail, to send early-access and support emails.
- Sign-in: Google Sign-In and/or Sign in with Apple, if you choose social login.
7. Cookies & Tracking Technologies
Our website uses essential cookies to operate correctly and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Our mobile app uses device identifiers rather than browser cookies, as described in Section 2.
8. Data Retention & Deletion
We retain account data for as long as your account is active. Uploaded documents are deleted automatically after processing (see Section 4) unless saved to your account. You may request deletion of your account and associated data at any time — see our Account & Data Deletion page for instructions.
9. Data Security
We use encryption in transit (TLS) and at rest, access controls, and regular security reviews to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Your Rights (GDPR / CCPA)
If you are located in the European Economic Area (EEA), UK, or California, you have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing, including for advertising purposes.
- Request a portable copy of your data.
- Withdraw consent at any time, where processing is based on consent.
- (California) Know what categories of personal information are collected/sold and opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising.
To exercise any of these rights, contact us using the details in Section 14.
11. Children's Privacy (COPPA)
PDFWise is not directed to children under 13 (or the applicable age of consent in your jurisdiction), and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verified parental consent, we will delete it promptly. If you believe a child has provided us with personal information, contact us at [privacy@yourdomain.com].
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States, which may have different data protection laws. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for such transfers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date above. Material changes will be notified through the app or by email where appropriate.
14. Contact Us
Questions about this Privacy Policy or your data can be sent to
[privacy@yourdomain.com] or via our
Contact page.
[Legal company name and registered address]