Option 1: Delete in the app
- Open the PDFWise app and sign in.
- Go to Settings → Account.
- Tap Delete Account and confirm.
This immediately deactivates your account and schedules your data for deletion as described below.
Option 2: Request deletion from the web
No app or account access needed. Enter the email address associated with your account and we'll
process the deletion request.
What gets deleted
- Account data: name, email address, password/sign-in credentials, and profile settings.
- Documents: any files saved to your account, along with extracted text and chat history tied to those documents.
- Usage history: in-app activity associated with your account.
What we may retain
We may retain limited data where required by law or legitimate business need, such as:
- Transaction records for tax, accounting, or fraud-prevention purposes (typically
[e.g., 7 years]).
- Aggregated or de-identified data that can no longer be linked to you.
- Information we're legally required to keep for dispute resolution or to enforce our agreements.
Timeline
Deletion requests are processed within 30 days. You'll receive a confirmation email
once your account and data have been deleted. Files already scheduled for automatic deletion (see our
Privacy Policy) may be removed sooner.
Need help?
If you have trouble with this process, contact us at
[support@yourdomain.com] or via our
Support page.
